In accordance with the provisions of Government Emergency Ordinance No. 34/2014 on consumer rights in contracts concluded with traders, as subsequently amended and supplemented, including by Government Emergency Ordinance No. 18/2026, you have the right to withdraw from a contract relating to an order placed online, subject to the conditions provided by law.
Please complete the form below only if you wish to exercise your right of withdrawal. After submitting your request, you will receive an email confirming its registration, together with information about the next steps.
Please note that the right of withdrawal does not apply to products made to order according to the customer’s specifications or to products that are clearly personalised.
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