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Frequently asked questions

1. What is the difference between traditional neon signs and LED neon signs?

Illuminated signs were traditionally made with glass tube neon lights, but LED neon lights have quickly become the primary signage option for businesses across the globe. LED Neon light signs are the reliable and ecological version in terms of lifespan and energy consumption of neon gas products. The gas from classic neon lights is toxic and harmful to the environment.

2. What is the lifespan of neon LED signs?

Illuminated signs are some of the most durable lighting fixtures. However, like any type of lighting material, the lifespan of an illuminated sign depends on how much it will be used. The luminous signs are provided with a lifespan of approximately 20,000 hours.

3. Are neon LED signs safe to use?

Neon LED signs are safe to use. You should, however, avoid exposing neon LED signs to highly flammable materials and avoid placing them near heat sources.

4. How does LED neon light sign maintenance work?

Illuminated signs, like any other lighting material, need constant maintenance to function optimally. Before cleaning your light sign, always make sure to disconnect from the power source first. Then, use a dry cloth or dust remover to remove dirt from the LED strip. Under no circumstances should you use water to clean your light sign.

5. Are neon LED signs vulnerable to water, can they be exposed outdoors?

As a general rule, LED light signs should be stored away from water. However, if you opt for the outdoor version, you can expose your light signs outdoors. You have the possibility to opt for an indoor/outdoor light sign when placing orders on the website.

6. Can neon LED signs be used during the day?

One of the most common misconceptions about illuminated signs is that they can only be used at night. The glow of the light signs is so intense that any person can see it even during the day. Obviously, the brightness will not be perceived as vividly as at night, but you will still be able to see the outline of the LED in daylight.

7. What does the LED neon light sign package contain?

When ordering neon LED signs, you will also receive in the package its accessories included in the price or optional: remote control, 4 screws and metal spacers, 1 metal chain (optional) and 1 controller.

8. How can I install LED neon light signs?

Illuminated signs are easy to mount and you benefit from the following exposure options. You can fix them on the wall with the help of metal spacers or you can hang them like a painting with a metal chain. You can also place them on flat horizontal surfaces and rest on vertical surfaces.

9. What functions does the remote control of neon LED signs have?

The remote control has 10 light intensity functions, 8 dynamic light games and 10 levels of light game speed adjustment, and its functionality is up to 15m in open space.

10. Can I customize my LED neon light sign?

Sure, we love turning your creative ideas into truly unique, custom neon signs that are perfect for business or personal use. We are experts when it comes to bringing your ideas to life. Whether you provide us with a specific design or prefer that we design something for you, you can be sure that LED neon signs will always be the eye-catcher of any room.

You have the option to customize your LED neon light sign with text and the desired dimensions and to stimulate your creativity we provide you withconfigurator you can also add graphic elements that will be made by our team.

You can also contact us by phone at 0377101573 / 0739164122 where you will benefit from our support or you can send us your original design, logo or simply your idea by e-mail to the address: contact@artledistic.com.

11. If I place an order, how soon will I receive it?

If you place your order until 15:00 on working days and it contains valid products in stock, your order will be processed and shipped on the same day.

Orders containing customized products will be sent to production as soon as the graphic and its details are confirmed by you.

The production period is 2-5 working days, starting with the order confirmation date. The delivery will be made by the courier company SameDay in 1-2 working days.

12. Can I use the Luminous Volumetric Plexiglass Letters and Numbers outside?

Of course, these volumetric letters and numbers are produced especially for the exterior; they contain a black cable, H05RNH2-F 2*1.5mm² with IP44 protection and can be used from minus 30 degrees to plus 50 degrees. Also, the bulbs are LED, special for outdoors, made of plastic.

13. How long does it take to produce Personalized Luminous Volumetric Letters and Numbers from Plexiglass?

The production period is 2-5 working days, starting with the order confirmation date.

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